Confidentiality and personal responsibility
If you contact ReMed, you enter into no obligations – nothing happens without your consent. And whatever you confide in ReMed remains confidential: The support network is bound by professional medical confidentiality.
Confidentiality means that information is intended only for a limited number of recipients and must be protected against unauthorised access or publication. Confidentiality in the medical profession is protected by a legally enshrined obligation governing patient confidentiality. As they rightly put it in French-speaking Switzerland: le secret médical est un instrument de santé publique ("medical confidentiality is an instrument of public health"). The secrecy that is guaranteed by patient confidentiality is a necessary condition for building trust.
From the moment of contact, the doctor seeking advice enjoys the same rights as patients in his/her dealings with doctors who work with ReMed and their assistants in general practice and in hospitals: medical confidentiality and data privacy are observed. The same legal exceptions from such confidentiality apply. As a rule, only ReMed personnel who are directly involved in a particular case can access personal data. Under data protection provisions, doctors seeking advice are also entitled to inspect the data collected on them.
The doctors who act as initial counsellors are obliged to draw up for ReMed a medical history (MH) of the doctor seeking advice, which complies with all the current regulations on data privacy - this also applies to patients seeking ReMed advice.
Do you need help, or do you know a colleague who needs help?
0800 0 73633
0800 0 ReMed
In case of emergency, please call the emergency number 144 or the help line “Heart2Heart” 0800 143 000.
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